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Terms and Conditions

  • Gift vouchers feature a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and are non-transferable or refundable.
  • The gift voucher must be presented upon arrival when redeeming the experience. No photocopies of the original voucher will be accepted.
  • Advance bookings are necessary and are subject to availability.
  • Gift vouchers are valid for 12 months from purchase unless stated otherwise on the voucher.
  • Cancellation of a booking might render the voucher null & void, please speak to a reservations representative
  • Gift vouchers are only redeemable after 72 hours of purchase.
  • Please view detailed terms and conditions printed on your voucher.
  • Blackout dates for accommodation gifts such as New Year's Eve may apply. Please speak to your reservations agent.
  • Some packages may be restricted to certain days of the week, please refer to the terms and conditions printed on your gift voucher.
  • Terms & Conditions are subject to change.